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Browse Our Legal Framework and Your Account Protections

We lay out how starplay handles your data, your account standing, and what rights you hold when you use this platform.

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HOW WE PROTECT YOU

Check How starplay Handles Data and Account Security

We want you to understand exactly what happens behind the scenes with your account information. From encryption to retention windows to cookie behaviour, here is the practical breakdown of how we keep your data in order and what you can do if you want changes made. Every policy choice we describe below is something you can verify or act on through your account dashboard or support channels.

Data Encryption

All personal and financial data — including bKash and Nagad transaction references — is encrypted using industry-standard protocols both at rest and during transmission. Your payment credentials never sit in plain text on our servers, and session tokens expire after inactivity.

Cookie Management

We use functional cookies for session persistence and fraud detection. No advertising trackers run on starplay pages. You control cookie consent through your browser, and disabling cookies only means you log in fresh each visit without affecting your balance or history.

Account Retention

We keep your account data active for as long as your account is open. If you close your account, we retain minimal records for the period your local regulation requires, then permanently delete them. You can request early deletion where law permits.

Verification Process

Before processing a withdrawal or a sensitive account change, we verify identity through the phone number linked to your Rocket or bKash wallet. This extra step prevents unauthorised access even if someone obtains your login credentials on another device.

Data Export Rights

You may request a machine-readable copy of all personal data we hold — registration details, transaction logs, login history and consent records. Submit the request via account settings and we prepare the file for secure download within a few working days.

Policy Change Notifications

When we update legal terms that affect your data or account rights, we notify you by SMS or email before the effective date. You get a summary of what changed and a link to the full revised document so you can review at your own pace before continuing to use the platform.

REACH OUR POLICY TEAM

Open a Conversation About Your Legal Queries

If something in our legal documents needs clarification or you want to exercise a data right, we have clear paths for you. The policy team responds to written requests and can walk you through account-level changes that require verification — whether that means updating your registered phone number tied to Nagad or requesting a full data export.

Team online

Live Chat

Tap the chat icon from any page on mobile or desktop. A support agent can route your query to the policy team if it involves data access, account restrictions or regional eligibility questions. Expect a response within the same session for straightforward requests.

Email Channel

Send a detailed request to our support email address visible in the account settings panel. Written requests give us a paper trail for formal data-access or deletion actions under your local regulatory framework, and we confirm receipt within one working day.

Account Settings Request

Inside your account dashboard, use the policy request form to submit structured queries — data export, consent withdrawal or payment-method removal. The form pre-fills your account ID and region so we can process it without back-and-forth verification steps.

Get Answers to Your Policy and Data Rights Questions

Below are the questions our support team fields most often regarding legal matters, data handling and account rights. If your question is not listed here, reach out through live chat or email and the policy team will respond directly.

We collect the name, phone number and email address you provide during sign-up, plus the payment method you link — whether that is bKash, Nagad or Rocket. Device type and IP address are logged for security. We do not collect biometric data or scan your contacts.

Yes. Submit a deletion request through the policy form in your account settings or email our support team. We process full deletion within the timeframe your local regulation allows, and confirm completion via the email address on file.

Cookies maintain your login session and help detect unusual access patterns. We do not run advertising trackers. If you clear cookies, your balance and history remain intact on our servers — you simply need to log in again on your next visit.

We do not sell, rent or share your payment transaction data with third-party advertisers or data brokers. The only external parties who see transaction references are the payment processors themselves, as required to complete the transfer you initiated.

Inactive accounts are retained for the period our policy states. After that window, we notify you via SMS or email and give you a chance to reactivate. If you do not respond within the grace period, we archive and then delete your data per local regulatory timelines.

We send a notification — SMS or email — before any material policy change takes effect. The message includes a brief summary of what changed and a direct link to the updated document. Continuing to use the platform after the effective date means you accept the revised terms.

Access and eligibility depend on your local law and eligible regions. However, basic data rights — export, correction, deletion requests — apply to all registered accounts regardless of region, because they are built into our platform policy rather than tied to a single jurisdiction.

Absolutely. Go to account settings, find the communication preferences panel and toggle off marketing messages. Your account, balance and transaction history remain fully active — we only stop sending promotional content. You can reverse this any time.

The export file includes a manifest listing every data category we hold for your account — registration, login history, transactions, consent records. If anything looks missing, flag it through live chat and the policy team will investigate and re-issue the file if needed.

Your account is protected by your password and the OTP sent to your registered number. If your device is lost, contact support immediately — we freeze the account, prevent withdrawals and guide you through re-verification using your linked bKash, Nagad or Rocket wallet credentials on a new device.

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